Privacy policy

Front Desk is an AI receptionist service run by DGK Technologies, a Maryland company. It answers calls, texts and messages on behalf of the businesses that use it (our clients). This policy explains what information Front Desk handles, why, and who helps us handle it.

What we collect

When you contact a business that uses Front Desk, we receive and keep:

• Your phone number, and your name or other details if you give them.
• Recordings and transcripts of calls. Every call starts with a notice that it is recorded.
• Text messages and website chat messages you send to the business, and the replies.
• Facebook Messenger and Instagram messages you send to the business, along with the profile details Meta shares with us to deliver them (Meta Platform Data).
• Messages you leave and the summaries we write of each conversation.

When you ask us for a demo, we receive the details you enter on the form, including whether you agreed to texts about your request.

Why we use it

We use this information only to answer you on the business's behalf, to pass your message or call to the business, and to show the business its own conversations so it can follow up. We also use it to keep the service working and secure.

We never sell your information, and we never use it for advertising. We don't use Meta Platform Data for anything other than handling the conversation it came with.

Text messages

We do not sell or share mobile phone numbers or text messaging consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with third parties, except the providers that deliver the messages for us.

Reply STOP to any text to stop texts from that business, and HELP for help. Our text message terms explain which texts are sent and when.

Who can see it

The business you contacted can see its own conversations, recordings and messages. DGK Technologies staff can see them to run and support the service. Each business sees only its own conversations.

Companies that process it for us

We use these service providers to run Front Desk. They process information only to provide their service to us:

• Twilio: phone calls, text messages and email delivery, including speech recognition by Deepgram through Twilio.
• Anthropic: the AI model that understands questions and writes replies and summaries.
• ElevenLabs: the voice the assistant speaks with.
• Meta: delivery of Facebook Messenger and Instagram messages.
• Supabase: our database, where conversations are stored.
• Vercel and Railway: the servers that run the service.

How long we keep it

Recordings, transcripts and messages are kept as part of the business's account so it can look back at its conversations. We delete them when the business closes its account, or sooner when you or the business ask us to.

Your choices

• You can ask whether an AI is answering at any time; it will always tell you.
• Reply STOP to any text to stop texts from that business. Reply HELP for help.
• You can ask us to delete your information. See how to request deletion.

Contact

Questions about this policy or your information: info@dgktech.com.